Return Policy

Our return and cancellation policy ensures fair and transparent terms for all party styling services and products purchased from Charxrelghit.

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Service Cancellations

For party styling services, cancellations must be made in writing via email or through our contact form. Our cancellation policy applies as follows:

  • Cancellations made more than 30 days before the event date: Full refund minus a 10% administrative fee to cover initial consultation and planning costs.
  • Cancellations made 15-30 days before the event date: 50% refund of the total service fee, as materials may have been ordered and preparation work completed.
  • Cancellations made less than 15 days before the event date: No refund available, as all materials have been procured and team schedules have been finalized.

Refunds will be processed using the original payment method within 10-14 business days after the cancellation is confirmed.

Product Returns

For any physical products purchased from Charxrelghit:

  • Items must be returned within 14 days of purchase or delivery date
  • Products must be in original, unused condition with all packaging and tags intact
  • Custom or personalized items are not eligible for return unless defective
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
  • A return authorization number must be obtained before sending items back

To initiate a return, please contact us with your order number and reason for return. We will provide return instructions and authorization.

Refund Process

Refunds will be processed using the original payment method within 10-14 business days after we receive the returned item or confirm the service cancellation. Processing times may vary depending on your financial institution.

Once a return is received and inspected, we will send you an email notification confirming receipt and the status of your refund. If approved, your refund will be processed automatically.

Please note that refunds may take additional time to appear in your account depending on your bank or credit card company's processing times.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately within 48 hours of delivery. We will arrange for a replacement or full refund, including return shipping costs.

Please provide photographs of the damaged item and packaging to help us process your claim quickly. We reserve the right to inspect returned items before issuing a refund or replacement.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures accurate inventory tracking and timely processing.

If you need assistance selecting a replacement item, our team is happy to provide recommendations based on your needs and preferences.

Special Circumstances

We understand that unforeseen circumstances may arise. In exceptional cases, such as severe weather, natural disasters, or venue closures beyond your control, we will work with you to find a fair solution.

Please contact us as soon as possible if you encounter extraordinary circumstances that affect your ability to use our services. We are committed to working with our clients to find mutually acceptable resolutions.

Contact for Returns

To initiate a return or cancellation, please contact us at:

Email: chat@charxrelghit.world
Phone: +1 407-714-1616
Address: 7380 W Sand Lake Rd #500, Orlando, FL 32819

Please include your order number, booking reference, or service date in your communication to help us process your request efficiently. Our customer service team will respond within 24-48 hours.